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I want to purchase but I have some questions first

Greetings! There are few new and exciting things that we work on but we will announce them in some another blog post with screenshots and descriptions. Now we want to focus on some basic answers so you guys can have clear picture how things work here on DryThemes. We hope you'll find some answers. If not, please feel free to ask us via contact page.
Note: This blogpost will be updated with questions and answers accordingly. Stay tuned.

FAQ

 

What do I get when I buy that DryThemes package?

  • All WordPress Themes that we have at the moment
  • Child-Theme included for each theme
  • Layered Photoshop files for all WordPress Themes so you can edit stuff pretty easily
  • Included .POT file for easy translations
  • Basic documentation in .PDF for each WordPress theme
  • Demo content for all themes. You can import DC so your website can look like our demo WordPress Theme.
  • Access for 12 months to our support forum / email support where you can get the answers from our developers.
  • Theme updates for 12 months. When new version of WordPress arrives, we will update all our themes so you can download and use latest version.
  • Upcoming themes for 12 months. From moment you buy our DryThemes Package until the same time next year you will have access to all old and new WordPress Themes.
  • Lifetime license to use our WordPress Themes

 

Is it safe for me to make transfer (buy themes) via your website?
Actually you don’t purchase directly from us or DryThemes.com website. All purchase and product fulfillment are going through FastSpring, a trusted reseller for drythemes.com. So when you click “Buy” you will be redirected to secured FastSpring payment page where you can complete your purchase. Connection is secure and encrypted so your sensitive credit card information and credentials are safe.

 

Can I try one of your themes before I make purchase?
No, we do our best to test each theme on desktop and mobile devices to remove all possible bugs. Also if some of our customers report a bug, we will asap update that theme. Before purchase, please check our DEMO themes. Go through menus, read description and features via theme item page.

 

Can I use a theme to make client’s website?
Yes. You can use them on unlimited projects. You are free to use them for both personal and commercial projects.

 

How will I get theme updates?
When new version of any of our WordPress themes comes out, you will be notified by email so you can download latest version of the theme.

 

Do you offer a hosting service?
No. You need to find suitable hosting service on your own.

 

Can I get a Refund?
As we already stated, you can buy our themes via FastSpring. If you have a problem with any product purchased through FastSpring, please contact us immediately for assistance. We will work with you to correct any problems quickly. Refunds may be granted up to 30 days after purchase. You may be asked to provide a valid reason for the refund request and we may suggest alternative ways to resolve your issues.

 

How can I get Support?
Once you have created your account, head over to our support forums where you can post any question regarding the theme. Our developers will respond to your question asap. We are open 24/7. Just please be patient and be aware of the possible time difference.

 

Will I still have access to the themes and updates after 12 months of membership?
When you purchased WordPress Themes pack you actually purchased licence which includes one year of WordPress Themes updates, upcoming themes (in 12 months period of time) and support. After expiration, you can still use our WordPress Themes you’ve purchased, but you will no longer have access to files, updates, new themes and support forums.

 

Is there a limit on how many sites can I use the themes?
You can use any theme as many times and projects as you want. However, be noted that licence expires after 12 months and after that period you’ll have no access to theme updates, new themes and support.